ACTIVENALIVE accepts eligible return or exchange requests made within 7 days of delivery, subject to the conditions below.
Eligibility
- The item must be unused, unwashed, unworn and returned with original tags, packaging and proof of purchase.
- Size, fit or preference returns must be requested within 7 days of delivery.
- Items marked final sale, used items and products damaged after delivery are not eligible unless applicable law requires a remedy.
Return Charge and Adjustment
- A ₹100 return charge applies to approved size, fit or preference returns.
- For standard returns, no cash refund is provided. After inspection, the approved product value, less applicable charges, will be adjusted against a replacement or new product purchase.
- If the selected new product costs more, the customer pays the difference. If it costs less, the remaining approved value will be available as store credit for 90 days.
Wrong, Defective or Misdescribed Items
If ACTIVENALIVE sends the wrong item, or the product is defective or materially different from its description, contact us promptly with the order number and clear photographs. No ₹100 return charge applies to an approved claim. ACTIVENALIVE will provide the appropriate replacement, refund or other remedy required by applicable consumer law.
How to Request a Return or Exchange
- Contact us within 7 days of delivery.
- Share the order number, item name, reason and clear photographs where relevant.
- Wait for return approval and instructions before sending the item.
- Pack the approved item securely with all tags and original packaging.
Unauthorised parcels or items that fail inspection may be returned to the customer.
Processing and Delivery
Orders are processed within 24 hours. Domestic delivery is normally completed within 3 days from the date of dispatch. Free standard domestic shipping applies to orders above ₹1,000.
Cancellations
Cancellation requests must be made within 24 hours of placing the order and before dispatch. Once dispatched, the return conditions above apply.
Support
- Phone: (+91) 8448435820
- Email: customer@activenalive.com
- Hours: Monday to Saturday, 10:00 AM to 7:00 PM
Last updated: 3 August 2026.